Refund policy

Thank you for shopping at Azoraiy. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return and refund policy.

 

 

1. 30-Day Return Policy

  • You have 30 days from the delivery date to request a return.

  • To be eligible for a return, items must be:
     ✔ Unused and in the same condition that you received them
     ✔ In the original packaging (if applicable)
     ✔ Accompanied by proof of purchase or order number

 

 

2. How to Start a Return

To start a return, please contact us at:
 📧 Email: support@azoraiy.shop

Once your return is approved, we will provide you with:

  • The return shipping address

  • Instructions for packaging and mailing your item

 

 

3. Return Shipping

  • All returns must be sent back by mail.

  • There are no return shipping fees or restocking fees.

  • We do not provide prepaid labels (unless the item is defective or damaged).

  • You are responsible for securely packaging the product to avoid damage during transit.

 

 

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

  • Shipping costs (if any) are non-refundable.

 

 

5. Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us immediately at support@azoraiy.shop with:

  • Your order number

  • Photo or video evidence of the issue

We will replace the product or offer a full refund at no extra cost to you.

 

 

6. Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned, including:

  • Digital/downloadable products (eBooks, software, etc.)

  • Gift cards

  • Items marked as final sale

 

 

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  1. Check your bank account again

  2. Contact your credit card company/bank

  3. If the issue persists, contact us at support@azoraiy.shop

 

 

8. Contact Us

For more information about returns or refunds, please contact us at:
 📧 Email: support@azoraiy.shop
 🏢 Address: 2413 Jennifer Ln, Findlay Ohio 45840, United States